Director, Customer Success
See what you can do with Prophix
Finance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.
We have teams and offices across the UK, Europe, North America, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.
As Director, Customer Success, you will lead a high-performing team of CS Managers, Team Leads, and CSRs across regions and product lines, ensuring Prophix customers achieve lasting value and measurable success with their solutions. Reporting to the VP, Customer Success, you will own retention and growth targets, shape global customer success strategy, and serve as a trusted senior partner to customers and executive stakeholders alike. This is a people-first leadership role at the intersection of commercial outcomes, customer experience, and cross-functional collaboration — with real influence over how Prophix scales its customer relationships globally.
What You Will Do
- Lead a global Customer Success team, managing CS managers, representatives, and team leads across region(s) and produ
