Senior Customer Success Operations Manager

About the Role:

We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York. Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds.

As a Senior CSOM, you will own the day-to-day health of a portfolio of publisher accounts, with a focus on CTV and omnichannel inventory. You are the person who gets to the root of integration, delivery and revenue issues, and who can explain them clearly to technical and non-technical audiences.

You will work with Customer Success Managers, publishers' AdOps teams and internal technical teams to get fixes and implementations delivered on schedule. The best fit combines ad operations knowledge, technical and creative thinking, and strong communication skills.

As PubMatic's products and services evolve, this Senior CSOM stays ahead of monetization trends in CTV and omnichannel, helps define what good onboarding and optimization looks like, and helps the broader Customer Success team put it into practice. Yo