Executive Director - ICT Operations
The Head of City Operations IT is accountable for establishing, leading and maturing the City Operations IT function as the operational technology capability responsible for maintaining and operating the City’s ICT infrastructure, smart city systems, operational platforms, business applications, public safety technology, IT/OT network and security operations, and related service management capabilities.
The role is also responsible and accountable for the execution and delivery of multi-year technology roadmaps for City Operations and the City Command and Control Unit, ensuring that strategic technology priorities are translated into funded, governed and executable programs.
The role provides strategic and operational leadership across the City Operations IT value chain, ensuring that service ownership, operational readiness, technology governance, vendor support, workforce capacity, transition planning and BAU service delivery are properly defined, funded, governed and executed.
Strategic Leadership and City Operations IT Activation
- Lead the execution and activation of the City Operations IT Target Operating Model and transition into BAU operating capability.
- Own the execution and delivery of multi-year technology roadmaps for City Operations and the City Command and Control Unit, including portfolio sequencing, dependency management, executive reporting and delivery governance.
- Define and maintain the C
