Technical Support

QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.    - QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency.  - QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment! - QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.    Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started! This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the tier that catches what L1 cannot resolve and owns it through to a conclusion — whether that means digging into Linux logs at the command line, validating a network configuration at a new store, cross-referencing a device's deployment history in Salesforce, or running a diagnostic script to isolate a hardware fault.   You bring a structured troubleshooting methodology to every case, and you know how to make progress on a problem even when you don't have all the answers in front of you.   This role operates across two pods. On the Rollout pod, you support new store installations — validating site readiness, troubleshooting post-install failures, and ensuring new deployments go live cleanly. On the BAU pod, you own ongoing case resolution for active stores — managing chronic issues, identifying patterns, and keeping the fleet healthy. The strongest L2 engineers move fluidly between both, applying the same diagnostic discipline regardless of context. You are not expected to build the tools — that' L3. But you are expected to use them effectively, recognize when a problem exceeds your scope, and hand off to L3 with a well-documented case that accelerates their investigation rather than restarting it.