Application Support Engineer

We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. 

After-Market Support: 

• Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. 
• Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. 
• Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. 

CI/CD Deployment: 

• Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. 
• Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. 
• Maintain and improve deployment scripts and automation tools. 
• Assist team members in configuring their own testing e