Aftermarket Customer Success Manager

Summary:

The Aftermarket Customer Success Manager II independently manages assigned customer accounts and serves as a primary point of contact for airline clients, partners, and internal teams. This role applies strong working knowledge of aftermarket contracts, billing, provisioning, revenue, and inventory processes to resolve issues, improve customer experience, and support account performance.

Job Duties and Responsibilities:

• Serve as the primary customer-facing point of contact for assigned aftermarket customer accounts
• Analyze aftermarket performance trends and prepare customer-facing insights, updates, and recommendations
• Manage contract administration, execution, compliance tracking, and account documentation for assigned customers
• Own customer revenue tracking and support accurate, timely service billing across assigned accounts
• Proactively identify billing, delivery, provisioning, inventory, or service risks and drive resolution with internal partners
• Represent the company during onsite and offsite customer meetings and provide clear recommendations to management
• Manage provisioning fulfillment, customer inventory, and demand-planning activities for assigned accounts
• Maintain accurate customer records and improve account documentation practices where needed
• Lead sales handover activities for assigned customers to confirm requirements, ri