Business Analyst II

The Business Analyst II turns operational data, customer needs, and business questions into clear requirements, actionable insights, and effective digital capabilities. The role works primarily across two strategic initiatives: Customer Operations and Predictive Maintenance.

 This position is both internally focused and customer-facing. This role applies a strong analytical background, communicates a compelling story through data, and independently leads discovery for new AI-enabled development needs within defined workstreams. The Business Analyst II connects customers, business stakeholders, product leaders, data specialists, and engineering teams so that decisions and development priorities remain grounded in measurable business value.

 Core Responsibilities

• Partner independently with customers and internal stakeholders to understand business objectives, operational workflows, pain points, decisions, and desired outcomes for defined workstreams
• Translate business needs into clear requirements, user stories, process flows, data requirements, acceptance criteria, and prioritized development work
• Define key performance indicators, business rules, data definitions, and success measures in partnership with operational and technical stakeholders
• Facilitate discovery sessions, requirements reviews, solution workshops, demonstrations, and validation sessions with technical and non-technical audiences