Strategic Customer Success Manager (Founding)

We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.

This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.

You’ll build the CS function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.

Location

Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.

What you’ll do

• Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)

• Get Salesforce, HubSpot, and Fireflies to full deployment. Nav