General Manager Retail Compliance
About Us
At Red Energy, we are passionate about providing award-winning customer service to over 1.6 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers.
About the Role
We are looking for a General Manager Retail Compliance to join Snowy Hydro’s Retail division in a crucial senior leadership position. Reporting directly to the Chief Customer Officer, you will take ownership of Red Energy’s compliance function, driving a significant strategic uplift.
You will bring practical business insight and the credibility to present directly to the Board, ensuring our operations are agile while maintaining strict regulatory integrity.
In this role, you will:
- Develop and implement Red Energy Retail’s Compliance and Regulatory Framework, related policies, as well as a structured governance framework and cadence to enhance Retail’s compliance risk posture.
- Serve as a business enabler by embedding regulatory considerations into product, technology, and operational decisions, balancing regulatory obligations with customer and commercial outcomes.
- Oversee compliance risk assessments, drive root cause remediation, and leverage
