Customer Success Manager - Supply Chain SaaS

Excellent opportunity for a committed Customer Success Manager to join our RELEX family, ideally in the CST or MT time zone in the US! You’ll join a diverse team who will help you succeed in your new role. This team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America. In this role you will help the team achieve this goal by building high quality customer relationships, leading KPI target discussions, improving NPS scores, and actively pursuing incremental SaaS from renewal, upsell, and cross sell opportunities to expand and evolve how robustly we serve our customers.

• Demand planning, forecasting and replenishment
• Space planning & Assortment
• Category management and Merchandising
• Price and promo optimizat