Support Engineer
About the Role
At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement, inventory, and tool management, giving contractors the efficiency and visibility they need to focus on building the future.
We are hiring Support Engineer team members who thrive on helping customers, understanding workflows, troubleshooting software issues, and working across teams to resolve cases. This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking.
If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you’ll thrive here.
What You’ll Do
Technical Case Ownership
Triage inbound support cases, classify issues, and identify next steps.
Own support tickets end-to-end with clear, consistent communication.
Use structured troubleshooting to investigate system behavior and workflow logic.
Document reproducible steps and escalate with detail when appropriate.
