Posted Yesterday•San Diego, California, United States
BMC Remedy ITSM Systems Engineer
MiddleOn-site (San Diego)Salary undisclosed
Required Skills
PythonNext.jsSQLLinux
Job Description
Resource Management Concepts, Inc. (RMC) is seeking a BMC Remedy ITSM Systems Engineer to configure, secure, and maintain an enterprise ITSM platform supporting government operations. This role supports AR System, Smart IT, Digital Workplace, Atrium CMDB, and reporting, ensuring platform reliability, performance, and security compliance.
Responsibilities
- Administer and customize BMC Remedy AR System 9.1 and associated ITSM modules.
- Lead upgrades, patches, migrations, and platform improvements.
- Maintain Smart IT, Digital Workplace, and CMDB data quality.
- Develop workflows and integrations using REST/SOAP APIs and AR System tools.
- Automate tasks and deployments using Python and/or PowerShell.
- Support RMF/ATO requirements, system hardening, and vulnerability remediation.
- Monitor performance, troubleshoot complex issues, and provide Tier 3 support.
- Maintain technical documentation, recovery procedures, and training materials.
- Collaborate with government stakeholders and technical teams to support ITIL-aligned services.
Requirements
- High school diploma or GED.
- Five or more years of enterprise systems engineering or application administration experience.
- Three or more years administering and customizing BMC Remedy AR System 9.1.
- Experience with AR workflows, mid tier administration, and major-version upgrades or migrations.
- Stro
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