Customer Success Lead

Help Ribbon’s customers transform how they hire while building the foundation for Customer Success at one of the fastest-growing AI companies in recruiting.

As our Customer Success Lead, you’ll be our dedicated CS leader and a hands-on player-coach responsible for making our customers successful from implementation through adoption, expansion, and renewal. You’ll own relationships with some of our largest enterprise customers while building the processes, playbooks, and operating rhythms that will allow Customer Success to scale.

This is not a role for someone who only wants to manage a team. We’re looking for someone who loves being close to customers, solving problems, driving implementations, and jumping into the details. You’ll execute today while helping build the CS organization we’ll need tomorrow.

About Ribbon

Ribbon is building the future of hiring: faster, smarter, and built for scale. Recognized by Fast Company as one of the Most Innovative Companies of 2026 and featured by The New York Times, BBC, Inc., and Bloomberg, we’re helping employers find the right people 10× faster. Our always-on voice AI interviewer screens candidates in minutes, identifies top talent automatically, and frees recruiters to spend time where it matters most. We work with some of th