Customer Success Associate
Runwise is looking for an entry-level Customer Success Associate who is highly motivated, results-oriented, and looking to learn about Customer Success and the SaaS/PropTech industry.
Runwise (www.runwise.com) is a fast-paced, customer-focused New York City / Boston based energy tech startup that controls and runs the heating systems in nearly 8000 buildings throughout the United States. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. The average reduction in energy use across those buildings was 21%. Together, those buildings saved more than $44 million in energy costs to date.
As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers. Each customer and each building has unique needs. You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable.
Responsibilities will include, but are not limited to:
- Assisting property managers, supers, an
