Customer Success Manager

CUSTOMER SUCCESS MANAGER

POSITION SUMMARY:

Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights.

KEY JOB RESPONSIBILITIES:

·       Manage community setup, recruitment, engagement, incentive management, renewal, and overall health.

·       Collaborate with sales to understand client needs and provide proactive, tailored recommendations.

·       Design creative solutions using available tools and processes to exceed client expectations.

·       Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.

·       Lead client calls, strategize on activities to keep community engaged.

·       Manage vendors and partners to ensure projects stay on schedule and within budget.

·       Ensure timely completion of all deliverables, including meeting deadlines for invoicing.

·       Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.</