Customer Support - German Speaking
At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe.
As a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients' local language, helping our customers maximize the value of our software tools. Your dedication and expertise will ensure salons run smoothly and efficiently, contributing to our mission of digital innovation in the industry.
This role is ideal for an experienced support professional skilled in resolving problems quickly, troubleshooting technical issues, and managing relationships, all to deliver an exceptional support experience to salon partners. The Customer Support Specialist will play a crucial role in fostering salon satisfaction and loyalty by combining expert knowledge, prompt responses, and a proactive approach to support.
Key Responsibilities & Tasks:
Rapid Support & Resolution: Provide quick assistance mainly over the phone, with additional support via chat and email, aimi
