Senior QA Engineer

Senior QA Engineer

At Sangoma, we're looking for a Senior QA Engineer who is passionate about delivering high-quality software and exceptional customer experiences. In this role, you'll play a critical part in ensuring the quality, reliability, scalability, security, and performance of our cloud communications platforms and frontend applications.

You'll work closely with Software Engineering, Product Management, DevOps, Technical Support, and fellow QA engineers throughout the software development lifecycle. As a senior member of the QA team, you'll take ownership of quality for assigned products and features, contribute to test automation and QA strategy, mentor junior team members, and help drive continuous improvements in testing practices and product quality.

Responsibilities

• Design, develop, and maintain comprehensive test plans, test cases, test scenarios, and QA strategies for UCaaS, CCaaS, web, and frontend applications.
• Develop, maintain, and execute automated tests to expand regression coverage and improve testing efficiency.
• Execute functional, regression, integration, system, API, compatibility, performance, and end-to-end testing.
• Collaborate with Engineering, Product Management, DevOps, and Technical Support to identify, reproduce, troubleshoot, and resolve software defects and customer-reported issues.
• Analyze application behavior, logs, network tr