Customer Success Engineer

We are seeking a presentable, articulate, and technically skilled Customer Success Engineer to act as the primary technical bridge between our clients and our engineering teams.

In this role, you will do more than just fix bugs; you will own the technical relationship with the customer. You must possess the technical depth of a Developer/QA to troubleshoot code-level issues, combined with the polished communication skills required to manage client expectations and represent the company professionally.

Key Responsibilities

Client Success & Relationship Management

• The Face of the Tech Team: Serve as the primary technical contact for clients, maintaining a highly professional and presentable demeanor in all meetings and communications.
• Issue Ownership: Take full ownership of customer technical issues from initial report to final resolution, ensuring clients feel supported and valued throughout the process.
• Translation: Translate complex technical findings (from the Dev team) into clear, business-friendly language for the client.

Technical Resolution (Dev & QA Focus)

• Code-Level Troubleshooting: Leverage your background in Software Development to investigate root causes by analyzing application logs, code logic, and API failures.
• Defect Reproduction (QA): Appl