Customer Support Operations Intelligence Engineer

This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base.

We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction.

What You Will Do

You will build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment.

You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation.

This role is heavily focused on agentic AI engineering. You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across t