Strategic Customer Success Manager with French
About the Team
Our Strategic Customer Success team sits within DoorDash’s In-Store business unit, focused on driving long-term value, retention, and expansion across our largest enterprise customers in EMEA.
We operate as strategic partners to our clients — combining commercial acumen, data-driven insight, and operational expertise to drive measurable business outcomes. The team brings together experience across consulting, account strategy, and hospitality, with a strong focus on ownership, accountability, and delivering impact.
About the Role
As a Strategic Customer Success Manager, you will own a portfolio of high-value enterprise accounts, with clear responsibility for retention, growth, and customer outcomes.
You will act as a trusted advisor to senior stakeholders, leading account strategy, identifying expansion opportunities, and ensuring customers realise measurable value from the platform. This is a commercially focused role, requiring strong ownership of Net Revenue Retention (NRR), expansion, and long-term account growth.
Success in this role will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes.
You will also play a key role in shaping team standards, supporting onboarding, and contributing to the development of a high-performing Customer Success function.
