Customer Service Officer
Who is Shift?
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.
About the Role
Join Shift as a Customer Service Officer and become the face of our customer experience. You’ll proactively support clients, resolve inquiries efficiently, and play a key role in ensuring customer satisfaction across our commercial finance offerings. By collaborating with internal teams, you’ll help maintain our reputation for service excellence, while continuously seeking ways to improve our processes and outcomes.
