Manager, Customer Success
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
We are looking for a highly motivated Client Service Site Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.
In this role you will…
- Be responsible for managing the day to day functions of accounts ranging from medium to high revenue on a monthly basis
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Provide world class customer support to clients, handling all questions and escalated issues as required
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the Sales team t
