Sr. Client Experience Manager
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
About the Role: Lead Leaders. Scale the Future of CX.
We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations.
You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.
If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.
What You’ll Be Rocking Every Day
Lead Through Leaders
- Manage, mentor, and develop CX Managers o
