Technical Account Manager
About the role
The TAM is Sift's technical product expertise pushed out to the edge, embedded with the customer rather than sitting back in engineering. You're the person who knows the product deeply enough to catch what's about to go wrong in someone's actual environment. We serve as the named, persistent technical partner for Sift's strategic and premium accounts, working in close lockstep with Customer Success so customers get one seamless, aligned strategy rather than a handoff between silos. We connect across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering to keep every account's technical health ahead of the next escalation.
Operating primarily as a technical diagnostician rather than a builder or purely relationship owner, you excel at reading workflows, analyzing labeling practices, observing score behavior, and catching drift before it becomes an escalation.
You'll build deep, lasting familiarity with each customer's implementation, architecture, workflows, labeling practices, signals, and roadmap, calling out patterns drawn from other customer engagements and your technical expertise. Working in close partnership with Customer Success Managers (CSMs), you translate complex technical findings into meaningful value storie
