Customer Success Architect

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience.  Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers.  CSA supports multiple post-sales roles including GTM, Support, & Product. 

What You Will Be Doing

• Sigma champion and product expert, customers will look to you for advice and expertise
• Advisor to our customers on technical best practices including   
• Sigma best practices and patterns
• Performance and tuning
• Security including SSO, team organization, and row-level security
• Embedded and API access
• Related data products like CDW, ETL, and catalog tools
• Capture product feedback from customers and engage with the product team to improve our product roadmap
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals