Junior OSS Customer Service & Service Operations Representative
Junior OSS Customer Service & Service Operations Representative
Position Summary
The Junior OSS Customer Service & Service Operations Representative supports the daily execution of OSS Customer Service operations and contributes to the continuous improvement of customer experience, operational performance and business processes.
Working closely with senior colleagues, technicians, sales, finance and business development, the role participates in the management of customer requests, service activities, contracts, complaints, reporting and operational improvement initiatives.
The position offers broad exposure to customer service, service operations, digitalization, automation and business process management.
Key Responsibilities
Customer Service Operations
Process and follow up customer requests
Support order and service administration activities
Maintain customer master data
Support management of contracts and agreements
Assist customers through various communication channels
Ensure timely and professional customer communication
Service Operations Support
Support field service coordinatio
