Customer Service Representative

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical – Norwalk, CT Customer Service Representative If you’re great with people, confident on the phone, and know how to keep things organized when the day gets busy, Astacio Plumbing, Heating, Cooling & Electrical wants to hear from you. We’re looking for a Customer Service Representative to join our team in Norwalk, CT. In this role, you’ll often be the first person our customers speak with when they need help with their home. Whether someone has no heat, a plumbing problem, an electrical issue, or simply needs to schedule routine service, you’ll make sure they feel heard, supported, and taken care of. This is a fast-paced, phone-focused position for someone who communicates well, stays organized, and takes ownership of the customer experience from the first conversation forward. What You’ll Do Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner Listen to customers’ needs and help identify the appropriate service Schedule and book service appointments accurately Convert inbound opportunities into booked calls while providing an excellent customer experience Make outbound calls to customers for follow-up, appointment scheduling, and other service-related needs Confirm customer information, service addresses, and appointment details Communicate appointment expectations and help customers understand what happens next Update customer records and document