Customer Success Manager
At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft is seeking an experienced Customer Success Manager to partner with enterprise organizations as they build workforce capabilities, develop critical skills, and drive measurable business outcomes. This role is responsible for managing a portfolio of strategic enterprise customers with accountability for retention, customer outcomes, expansion readiness, and long-term partnership success.
As a Customer Success Manager, you will serve as a trusted advisor to senior customer stakeholders, helping organizations align workforce development strategies to business priorities. You will guide customers through onboarding, adoption, value realization, renewal readiness, and growth while ensuring they achieve meaningful outcomes from their Skillsoft investment.
The Enterprise Customer Success Manager serves as the strategic post-sale owner of the customer relationship, working closely with Account Executives, Solution Partners, Professional Services, Product, and Support teams to drive cus
