Technical Support Specialist - Software & Integrations - BE
At Smappee, we believe energy should be smarter, more efficient, and more sustainable. Our technology helps businesses and individuals understand and optimise their energy consumption while making electric mobility easier.
As our solutions become increasingly connected, software and integrations play an important role in the experience of our installers and customers. To strengthen our Customer Service team at HQ, we're looking for a Technical Support Specialist – Software & Integrations.
You don't need to know everything about energy management or EV charging from day one. What we're looking for is someone who understands how connected systems work, enjoys troubleshooting and likes helping people solve technical problems.
Requirements
You will be part of our Customer Service team and provide technical support to certified installers and partners via phone, email and our ticketing system.
Your focus will gradually develop towards questions related to software, connectivity, energy management and integrations, while you will also support our broader AC charging portfolio.
More specifically, you will:
- Provide technical support to installers and partners during the installation, configuration and use of Smappee solutions.
- Troubleshoot software, connectivity and integration issues, gu
