Customer Operations Team Manager (m/f/d)

About the job

Are you a natural and enthusiastic people person with a passion for coaching and developing teams?  Sofico is seeking a seasoned Team Manager with a solid background in implementing software solutions and extensive experience in coaching and mentoring.

The ideal candidate should excel in guiding and developing teams.  In this role, you will be responsible for setting the team’s direction, motivating members, and fostering a culture of continuous improvement. Your ability to interact effectively with teams, manage career development coaching, and build strong relationships will be key to your success. You will also play a crucial role in recruiting and onboarding new team members, as well as managing and coaching existing staff.

Key Responsibilities:

• Setting Team Direction: Ensure team initiatives align with Sofico's regional and global goals.
• Coaching and Development: Provide career development coaching to enhance team members’ skills and performance.
• Continuous Improvement:&