Membership Manager, Soho Warehouse DTLA
Job Role...
The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management. This includes new member introductions, behaviour monitoring and handling, retention monitoring, and Committee activity. The role is hands-on and administrative, requiring strong organisational skills and attention to detail to keep all membership-related processes running smoothly. The Membership Manager will also be a key point of contact for members, ensuring timely follow-ups on any issues and helping maintain member satisfaction. They will attend Membership Committee meetings and assist in the preparation of applications for review.
Main Duties...
Member Introductions & Onboarding
- Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
- In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
- Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions.
