German Customer Support & Sales Specialist

We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.

In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.

The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.

This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.

Responsibilities

• Provide professional customer support in German, assisting customers with their questions and requests
• Handle technical, billing and service-related inquiries and provide appropriate solutions
• Manage customer complaints professionally and ensure timely resolution
• Troubleshoot customer issues and escalate cases when required
• Accurately record and document all customer interactions
• Collect all necessary information to support effective case resolution
• Identify and communicate relevant sales and cross-selling opportunities duri