Client Service Associate

 

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: shipping & receiving of mail & packages, fulfilling requests for document printing, delivering mail & packages to site staff, inventory of paper & supplies in copy rooms, providing basic copier support including changing toner cartridges and other light facilities responsibilities.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provide 5-star customer service to all employees (in all forms of communication).
• Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient.
• Handle all items received through adherence to all safety & security requirements and quality assurance processes.
• Send outgoing mail & packages utilizing po