CLIENT SERVICES MANAGER

JOB OVERVIEW

The Client Services Manager creates an exceptional, welcoming, and engaging workplace experience for our client and their employees. This role leads service delivery at the site, helping create a modern, innovative environment that supports collaboration, productivity, well-being, and community.

The Client Services Manager is a warm, welcoming, innovative, agile, and tech-savvy professional with strong planning, organization, leadership, and project management skills. This position oversees client services, workplace experience initiatives, front-of-house services, community engagement, and curated events while ensuring the site consistently delivers world-class service.

The Client Services Manager works closely with the customer and SPS service teams to create an environment that supports innovation and collaboration by:

• Creating inspiring and engaging work, collaboration, meeting, and event spaces.

• Configuring spaces to support different types of teamwork and activities.

• Developing programs and experiences that promote employee engagement, productivity, health, and well-being.

• Creating a strong connection between the workplace, employees, and the surroundin