Customer Support Representative

Customer Support Representative

Employment Type: Full-Time
Experience: 0–3 Years
Department: Customer Support / Operations

About the Role

We are looking for a Customer Support Representative to join our team and provide excellent support to customers using our IT products and services. The ideal candidate is customer-focused, technically curious, and able to communicate clearly while resolving customer issues efficiently.

This position is suitable for both fresh graduates and candidates with up to 3 years of customer support or technical support experience.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other support channels.
• Understand customer issues and provide accurate and timely solutions.
• Troubleshoot basic technical and product-related issues.
• Escalate complex technical problems to the appropriate technical or development team.
• Follow up with customers to ensure issues are fully resolved.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Guide customers on how to use the company's products, systems, or services.
• Maintain a professional and positive attitude when handling customer complaints.
• Work closely with internal teams to resolve customer issues and improve the overall customer experience.