Technical Alignment Engineer for Managed Service Provider
About the Role
Straight Edge Technology is looking for a Technical Alignment Engineer to proactively assess, document, and improve our clients' technology environments.
This is an independent, client-facing technical role that combines onsite field work with technical assessment, documentation, and planning.
After completing training on Straight Edge Technology's standards, tools, and Technical Alignment process, you will be responsible for conducting scheduled onsite visits for assigned clients, evaluating their technology environments, documenting your findings, and identifying areas that require attention.
You'll also play an important role in onboarding new clients by conducting technical discovery, documenting their environments, identifying risks and gaps, and helping prepare them for transition into ongoing managed services.
You won't be expected to know everything. You will, however, be expected to know how to investigate, follow established standards, document what you find, recognize when something isn't right, and escalate appropriately when an issue requires additional expertise.
Your findings help our teams understand the technical health of our clients, identify what needs attention, and determine the appropriate next steps.
What You'll Do
Technical Alignment & Client Audits
- Independently conduct scheduled onsite Technical Alignment visits for as
