Customer Success Lead
About Strella
Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews and automated synthesis. We're a fast-growing, venture-backed startup working with leading teams in product, marketing and consumer insights. We're scaling quickly and looking for a driven Customer Success Lead to own and grow our customer relationships as we enter our next stage of growth.
This is an extremely high impact role. You will have the opportunity to build our Customer Success function from the ground up - including owning our customer retention and upsells, nurturing customer relationships, developing playbooks, and more.
What You'll Do
Own the Customer Relationship
Serve as the senior point of contact for Strella's key accounts, building trusted, long-term relationships with champions and executive stakeholders.
Develop and maintain a deep understanding of each customer's research goals, use cases, and success criteria.
Nurture accounts proactively rather than reactively — regular check-ins, business reviews, and value-recap touchpoints throughout the customer lifecycle.
