Merchant Security Expert with Italian and English

Team description:

The Merchant Security team is the frontline between SumUp and the millions of small businesses who trust us to keep their money safe. As the team grows alongside our merchant base, it's taking on more responsibility for spotting and resolving fraud and security issues before they become bigger problems. In this role, you'll be the voice of the Fraud Ops team for our Italian-speaking merchants, helping them feel confident and protected every time something looks off.

What you'll do:

• Support Italian-speaking merchants with security and fraud-related questions, mainly by phone and email;
• Investigate suspicious activity and follow up with merchants to resolve concerns quickly;
• Spot patterns in merchant cases and flag process improvements that keep everyone safer;
• Work closely with the engineering team and other departments to resolve more complex cases;
• Help cover different shifts, including evenings and weekends, as part of a gl