(fluent Croatian & English) Technical Support Consultant (remote)
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via chats and emails;
- Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira;
- Assess and prioritize incidents according to their urgency, impact, and defined procedures;
- Escalate incidents to the appropriate internal departments or support levels when required;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI
