(Fluent English) Technical Support Consultant (remote)
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;
- Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;
- Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;
- Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;
- Analyze log files to investigate technical issues and identify their root causes;
- Provide technical guidance and trou
