Technical Support Specialist

As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.

This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.

Responsibilities

• Respond to incoming technical support requests via phone and ticketing systems.
• Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
• Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
• Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
• Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
• Escalate issues when appropriate and collaborate with other technical teams as needed.
• Contribute to internal documentation and knowledge resources to support consistent issue resolution.
• Communicate clearly with English-speaking users and stakeholders across different time zones