Carrier Manager - Americas
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
Key responsibilities
Own strategic and operational carrier relationships across the Americas portfolio
Lead negotiations on rates, surcharges, service commitments, and contract terms
Run quarterly business reviews and regular carrier-performance reviews
Monitor service, transit, and cost performance across key lanes and merchants
Lead major carrier escalations and drive corrective action
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