Senior Solution Consultant - HLS

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation. 

 

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,  leveraging industry knowledge, product expertise, and best practices.
• As a billable resource, you will serve as the primary technical resource for clients during projects,  focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. 
• Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
• Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
• Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integrati