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Posted 5d agoLeiden

Customer Success Specialist - 6 month FTC (parental leave cover)

MiddleOn-site (Leiden)Salary undisclosed
Job Description

Build something monumental for Healthcare!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

What you’ll be doing:

 

You act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.

You develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.

You plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals never come as a surprise to either the client or us.

You identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take ac

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