Bilingual (Spanish) Technical Support Specialist

We are looking for a Customer Service Specialist to join our technical support team in Irving, Texas. In this role, you will support business customers using Teltonika Networks products, provide first-line technical assistance, and help resolve product-related questions through clear and professional communication.

Teltonika Networks develops and manufactures industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our networking devices are used by business customers in complex areas such as Industry 4.0, Smart City, IoT, and Green Energy solutions.

In this role, you will:

• Provide technical support to business customers through multiple channels, including phone, helpdesk, email, and other communication platforms, depending on customer demand and support volume.
• Handle both real-time phone interactions and written support requests, responding to helpdesk tickets within the required response time and providing timely assistance with straightforward technical issues.
• Assist customers with product-related questions, troubleshooting, configuration, integration, and basic network-related issues.
• Advise customers and sales representatives on the use and integration of Teltonika Networks products, helping them find practical solutions to their technical needs.
• Support international customers across different regions and time zones as part of a shift-based s