Travel Operations Support Specialist

✈️ Love travel, solving problems and making things work seamlessly behind the scenes?

We’re looking for a Travel Operational Support Specialist to join our team and become a go-to expert across travel servicing, ticketing, booking fulfilment and online travel support.

You’ll provide expert operational support across both Travel Support and Online Support, helping to ensure a seamless experience for our members and internal stakeholders.

The role will serve as a central point of expertise for complex travel servicing, ticketing, booking fulfilment, online platform support and operational troubleshooting. Working across GDS, NDC, supplier systems and digital booking platforms, you’ll be responsible for resolving travel-related issues, managing complex servicing requests, supporting revenue integrity and ensuring operational processes are followed consistently.

You’ll also play a key role in identifying and resolving online booking issues, supporting platform adoption, improving operational efficiencies, maintaining service continuity and contributing to process and system enhancements.

Through effective collaboration with internal teams, suppliers and technology partners, you’ll help deliver a premium member experience across both traditional and digital tra