Technical Support Engineer
About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it.
Our customers are not filing tickets about forgotten passwords; they are AI companies running massive GPU training jobs and production inference at scale, and when they contact us, something real is wrong. A node is reporting 7 GPUs instead of 8. A training run that has been going for 4 days is suddenly crawling, and nobody can say why. A Slurm partition is draining, and the queue is backing up. Our global operations center catches and handles what the runbooks cover, around the clock, everything past that comes to you.
This is a hands-on diagnostic role for someone who genuinely enjoys the hunt. You will work Linux systems at depth, live inside Kubernetes and Slurm, read logs and metrics until the story makes sense, and talk di
