Associate, HR Operations (External Agency Staff)

Overview:

We are looking for a proactive and detail-oriented HR Operations Coordinator to join our Shared Services team. This role is helping to enhance the NFL employee experience and scale our HR capabilities. You will have an immediate impact on the overall NFL employee experience as the first point of contact for many employees, ensuring timely and accurate support throughout the employee lifecycle. You will manage HR tickets, process transactions in Oracle HCM. In this highly collaborative role, you will maintain strong working relationships with cross-functional teams, including HR, Payroll, Finance, Compliance, Security, and IT.

Responsibilities:

• Case Management:
  Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses all questions and issues regarding HR related policies, procedures, and systems, including but not limited to Onboarding, Benefits, Compensation, Learning, Performance, and Offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other complicated system transactions
• Support the talent acquisition processes by posting job requisitions, managing the candidate experience, extending offers, and facilitating onb