Senior Customer Success Manager, Industry Partnerships
The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.
The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!
The Senior Customer Success Manager, Industry Partnerships is a senior leader within THMA’s convening team, responsible for delivering exceptional experiences and driving ROI for industry members and Signature Partners. This role fosters cross-sector collaboration between health system and industry leaders by guiding high-impact interactions, managing complex partnership workplans, and serving as the primary point of accountability for industry relationships.
The Senior Customer Success Manager owns overall satisfaction, engagement, and retention for industry membe
