Customer Success Engineer (CSE), GPU Cluster

About the role

As a Customer Success Engineer at Together AI, you will serve as the named technical owner for one of our most strategic customer relationships. You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring flawless delivery and operational health of large-scale GPU deployments. This role sits at the intersection of deep infrastructure expertise and high-stakes customer partnership, making you a critical driver of both customer success and company growth.

Responsibilities

• Serve as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilities
• Drive structured engagement through regular cadences — status reporting, technical steering meetings, quarterly business reviews (QBRs), and executive business reviews (EBRs) — spanning both operational and strategic levels
• Translate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmaps
• Lead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teams